Newsletter: March 2026
You’ve just stepped into another moment of clarity ☁️
Welcome back to
Financial Insights with Lozelle!
What Had Our Attention This Month:
🍃March is the month we stopped lying to ourselves about decisions we had already made and never followed through on. Not new goals, not a new plan. The stuff we committed to back in January that somehow never got done, and we kept carrying it forward like we were eventually going to get to it.
So we stopped pretending and went back through everything. The projects we said yes to, the offers we talked about launching, the systems that needed work, the conversations we rescheduled so many times they became embarrassing. We picked up each one and made an actual decision, because carrying things forward indefinitely was just avoidance with a better-looking calendar.
Most of what we had been holding onto did not need more time. It needed a real answer, and we had been dodging it because just answering it felt harder than letting things stay unresolved. But every open decision was draining us every single day, pulling focus and slowing everything else down.
Once we started going through each one and finishing it, the noise got lower, the focus got sharper, and there was actual room to breathe again.
March did not ask us for more effort. Instead, it asked us to respect our own decisions enough to either finish them or release them. At the end, that moved us more than anything else we had planned to do.
✨Where Our Energy Went
Our energy went into closing what we kept carrying.
Not adding more to the list or chasing something new. Just getting back to what had been waiting on us for too long.
We tightened what was loose, finished what still had value, and ended what did not. When we got through it, there was no big moment. Just a quieter mind and a to-do list that finally reflected what we actually intended to do.
🍃Thoughtful Reads for Your Practice

My Medical Spa Is Making Over a Million Dollars and I Still Feel Like Everything Is Falling Apart
❝Medical spa employee retention is one of the most searched topics among practice owners doing real volume, and the answer is almost never what they expect. If you are watching good people cycle out at the 6 to 9 month mark consistently, look up before you look outward.❞

Is Your Bookkeeper Enough to Prevent Healthcare Practice Fraud?
❝That is how someone gaslights a practice management system, and it is one of the most underreported forms of employee embezzlement in healthcare practices today. The data inside your software has been curated, adjusted, and cleaned up before it ever reaches you or anyone else with outside eyes.❞
🌿Mindful thought of the month
Money follows executed decisions, not the ones you keep in your head. Every unfinished decision shows up somewhere in your financials, pulling from you without a clear return. Finish it or end it, and your money starts moving with direction again.

🔍 Forensic Friday
The Facts
A medical office employee and an external collaborator were charged with two counts of conspiracy, twenty-one counts of medical insurance fraud, and twenty-one counts of identity theft. Patients reported charges for services they never received, with an estimated financial impact exceeding $10,000.
The Fraud
A staff member accessed patient records and pulled identifying information. That data was passed to an individual with access to a separate billing system. False records were created and submitted as legitimate insurance claims for services that never occurred.
The Effect on Finance
🚩 The Red Flag: Invalid claims were booked as real revenue, which means the financial picture was wrong. Financially, the organization was responsible for every one of those claims, no matter who entered them.
When auditors found it, they did not stop at billing. They kept pulling, and what they found was that access controls and monitoring had been deteriorating across multiple areas at the same time. This was not one person making one mistake. The oversight infrastructure had been eroding, and nobody caught it.
The cost went well beyond correcting the revenue numbers. Repayments, legal fees, and the expense of rebuilding controls that should have been there from the start all arrived at once, while the organization was still trying to understand how it reached that point without anyone raising a flag.
What You Should Take From This
An access problem moved through billing, it became your financial vulnerability. Someone inside could pull data and someone outside could push it through a separate system, with nobody watching how those two connected.
When your systems connect to each other without any oversight, this kind of pattern blends in with normal operations. The question worth asking is where something like this could move through undetected. Because once a fraudulent claim runs through your billing, you own it.
📖 Get our latest eBooks!
Running a health and wellness business takes heart, intuition, and grit, but it also takes clarity.
That’s why we created industry-specific e-books for medical spas and aesthetic practices, holistic and medical clinics, day spas and massage therapists, chiropractic and wellness centers, yoga and Pilates studios, mental health counseling and specialized therapy, fitness and gym centers, physical therapy and rehab clinics, and dental practices. Each guide tackles the stuff you’re dealing with. The cash flow stress. The bookkeeping gaps. The operational chaos. The fraud risks that slip into busy, fast-moving wellness businesses.
Choose the e-book that matches your world and the way your business actually runs. Let it meet you exactly where you are, whether you’re scaling, stabilizing, or finally ready to understand your numbers.

Note: by downloading one or multiple ebooks, you’re agreeing that you won’t copy and/or distribute its content without permission.
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